Terms of Service
Camex Kaubandus OÜ, registry code 10464278, address Paldiski Road 25, 10612 Tallinn (hereinafter the Service provider) and the client who places an order in the Camex e-shop and identifies himself/herself by entering personal data in the order (hereinafter The Service user), enter into the Contract for use of the E-shop (hereinafter Contract for use).
1.1 Camex e-shop (hereinafter e-shop) is an internet-based shop created by the Service provider via which the sale of products is intermediated to the Service user.
2. GENERAL PROVISIONS
2.1. Contract parties shall follow in the regulation of their mutual communication the Law of Obligations Act and other laws of the Republic of Estonia and other legal acts and the agreement concluded in the Contract for use of the e-shop.
2.2. The Service provider has the right to make changes in the service offered in the e-shop at any time.
2.3. The Service provider has the right to change unilaterally the contract conditions of the Contract for use without being obliged to inform the Service user in writing by electronic mail.
3. PRODUCTS AND MAKING THE PURCHASE
3.1 The availability of products in the e-shop may vary.
3.2 When the product is not available in the warehouse and the order cannot be conducted, the employee of the e-shop contacts the user and offers a new possible delivery time or a replacement of the product with the similar value for the same price and quality or refunds the money. The Service user shall be refunded the money immediately but not later than within 30 days since the order is submitted.
3.3 Displayed product photos have illustrative value and may be different from the actual product. The product descriptions in the e-shop may not be adequate and may contain involuntary mistakes.
3.4 Products in the e-shop are sold to both – the physical and the legal persons.
3.5 The Service user has to confirm that is at least 15 years old.
3.6 The Service user selects the products and undertakes to enter necessary data (surname, first name, contact phone, e-mail address, mail delivery address, postal code) for the submission of the completed order and pays for the products via the internet bank link, PayPal account or by pre-payment invoice.
3.7 The Service user undertakes to submit correct data required for placing the order while filling in the order. The Service provider shall not be held liable for the non-executed order or any other consequences proceeding from the fact that the Service user has entered incorrect data.
3.8 The sales takes place only when the Service user has sent the order to the e-shop via the internet and has paid for the order.
4.1. All prices in the e-shop are in EUR and include the VAT.
4.2. The Service provider has the right to change the prices displayed in the e-shop at any time. If prices in the e-shop have been changed after the Service user has placed theorder and paid for it, the Service provider undertakes to deliver the products to the user for the prices that were effective at the moment of placing the order. The Service user has no right to request compensation for the difference of the prices.
5. DELIVERY TIME AND CONDITIONS FOR DELIVERY
5.1 The Service user has the right to choose between three different ways of product delivery.
5.1.1 The goods can be delivered to the Service user by courier.
5.1.2 The Service user personally comes to pick up the goods in the Camex shop located at Paldiski Road 25, Tallinn.
5.1.3. The goods are delivered to the Service user within the territory of the Republic of Estonia and the Republic of Latvia via the automated parcel terminal service by Omniva and by SmartPost automated parcel terminal service in the Republic of Finland.
5.2 In case the Service user has chosen the delivery service by courier, the goods are delivered by courier within 2-5 working days; if by Omniva or Itella SmartPOST service, the goods are delivered within 2-5 working days according to the Service user’s choice either by Omniva or Itella SmartPOST service. All deliveries are insured until the moment they are transferred to the client.
5.3 In case the Service user has chosen to get the goods by picking them up personally in the Camex shop located at 25 Paldiski Road, Tallinn, the Service user is informed by phone or e-mail, when the ordered goods are ready for delivery. The corresponding information is delivered to the Service user within 2-5 working days at the latest after the sum is accrued on the Service provider’s bank account.
5.4 The ordered goods are delivered to the Service user indicated in the order on the basis of a personal identification document. The goods can be delivered to a third person only on the basis of an agreement with the Service user.
6. WITHDRAWAL FROM THE CONTRACT
6.2 In case the application for withdrawal reaches the Service provider after the latter has performed the service, the withdrawal procedure is carried out according to chapter “Right of Withdrawal” in the Contract for use of the e-shop.
6.3 The Service provider shall immediately transfer the paid sum to the Service user but not later than in 30 days since the notification of withdrawal has been received.
6.4 The money is transferred to the same bank account where it was sent to the Service provider.
7. RIGHT OF WITHDRAWAL
7.1 The contract concluded in the e-shop is subject to the right of withdrawal concluded via any communications device within 14 days. The deadline takes effect on the day the goods are delivered to the Service user. In case the Service user has decided to withdraw from the contract, he/she must return the goods to the Service provider.
7.2 The returned goods must have no defects, be complete, undamaged and in the original packaging and unused.
7.3 The right of withdrawal does not extend to electronic products (CDIs, voltage regulators, ignition coils, etc.)
7.5 When the consumer withdraws from the contract, the consumer has to return the product immediately but not later than within 30 days after the notification about the withdrawal is sent.
7.6 Upon withdrawal the Service user is immediately refunded the money but not later than 30 days after the receipt of the notification of withdrawal.
7.7 The money shall be transferred to the same bank account the Service provider received the money from.
7.8 The Service user undertakes to cover the expenses for returning the goods, except in case the returned product is not in conformity with the customer’s order.
7.9 The 14-day returning right is not valid in case of products especially ordered for the Service user’s personal use.
7.10 In case it appears after the return of the product that the product is not in conformity with the requirements established in articles 7.1 – 7.4 of the Contract for use of the e-shop, the money is not refunded to the Service user and the returned product shall be retained by the Service provider. Costs related to the storage or the returning of the product to the Service provider shall be covered by the Service user.
8. ORDER FOR THE SUBMISSION OF COMPLAINTS
8.1 Products sold at the e-shop are subject to a 2-year period during which complaints can be submitted if the product sold at the e-shop is not in conformity with requirements established in § 218 subsection 2 of the Law of Obligations Act.
8.2 Processing claims is carried out according to the “The order of processing claims by Camex Kaubandus OÜ” included in annex no.1 of the Contract for use of the e-shop.
9. PERSONAL DATA AND THEIR USE
9.1 The Service user shall give an unambiguous and conscious agreement to the Service provider for processing personal data.
9.2 The Service user’s personal data entered by the user when placing an order are entered in the clients’ register and are used for the provision of the sale service and offering goods to the Service user.
9.3 Card data is requested and used in the safe environment of SSL data communicationsand MasterCard SecureCode and Verified by Visa safety systems.
9.4 The entered card data is not visible to the Service provider. For carrying out a transaction, the card owner is directed to the safe environment of the Payment centre (Maksekesus AS www.maksekeskus.ee) or to PayPal (PayPal, Inc. www.paypal.com). Upon making the payment the data of the card is entered by the card owner in the database of the Payment centre or in PayPal server and the data is retained also in the Payment centre or the PayPal server.
9.5 The source of personal data is the creation of the client relationship upon the registration of the order in the e-shop.
9.6 Registered personal data includes data about the Service user’s order including the contracting entity’s first and surname or/and the company’s name, street, house, apartment number, village or town, postal code, phone number, address, way of delivery, way of payment, agreement to the Contract for use of the e-shop, agreement to receivesales offers, comments entered as free text to the e-mail address.
9.7 Personal data is processed by Camex Kaubandus OÜ, Paldiski Road 25, 10612 Tallinn, registry code 10464278.
9.8 The Service user’s personal data required for intermediation of goods to the Service user are delivered to the company providing the transportation service.
9.9 The protection of personal data is ensured by all safety measures proceeding from the legislation.
9.10 The Service provider undertakes not to deliver registered data to persons non-concerned.
9.11 The Service provider reserves the right to deliver the Service user’s data to a person who has a legal right for that and who processes data for the performance of legal obligations and to a person who has a legal right for that and it is performed in order to protect the Service user’s or any other person’s life, health or freedom.
9.12 The Service user has the right to check the personal data concerning the person also change the data or request the removal of the data from the register.
9.13 The Service user shall give the Service provider an agreement to send a conformation of the order to the e-mail address entered upon placing the order.
9.14 The Service user shall give the Service provider an agreement to send sales offers to the e-mail address entered when placing an order if a corresponding box giving the agreement is ticked by the user on the registration page.
10.1 The Service provider is liable within the product’s sales price. The Service provider shall not be liable for damage caused by defective products including for example the damage to assets or information, the loss of turnover or profit.
10.2 The Service user undertakes to use the service of the e-shop only according to the legislation and by following good practice.
10.3 The Service user is liable for all expenses related to acquisition and maintenance of all possible software of data communication systems and for any other expenses caused by the application of the Service of the e-shop.
10.4 The Service provider is entirely liable for the damage caused due to non-conformity with the conditions of the Contract for use of the e-shop or non-conformity with the good practice of using the e-shop in favour of the Service provider, any other Service provider or a third person.
11.1 Disputes between the Service user and the Service provider proceeding from the Contract for use of the e-shop shall be settled according to the legislation established in the Republic of Estonia. In case no agreement is achieved the disagreement is settled in Harju County Court.
12. CONDITIONS FOR USE
12.1 Becoming familiar with the conditions in the Contract for use is compulsory for the Service user.
12.2 When ticking the corresponding box “Agree to the conditions for use of the e-shop” upon placing the order, the Service user shall confirm that has become familiar with the conditions of the Contract for use, understands them and agrees to the conditions established in the Contract for use.
Camex Kaubandus OÜ